Warranty Replacement

Last updated: June 2026

We want every Kutogo order to arrive in perfect shape. We don't manufacture the cards we sell, but we stand behind every shipment that leaves our warehouse. This policy explains when we'll replace an item, what's covered, and what falls to the original manufacturer.

Our 1-Year Warranty

Every item you buy from Kutogo is backed by a full 12-month warranty starting on the date of delivery. If a product has a manufacturing defect, fails due to faulty workmanship, or doesn't perform as it should under normal use, we'll make it right — by replacement, repair, or refund. This warranty applies to:

• Sealed hobby boxes, packs, and cases (in sealed condition only)
• Any other physical product sold on kutogo.com

To file a claim, email contact@kutogo.com with your order number, a clear description of the problem, and photos. We'll reply within 1–2 business days and walk you through the next steps.

What We Cover

• Damaged on arrival. If your sealed product arrives crushed, dented, torn, or visibly damaged in transit, we'll replace it (subject to availability) or issue a full refund.
• Wrong item shipped. If we sent you something other than what you ordered, we'll ship the correct product right away at no cost to you.
• Missing items. If your order shows as delivered but items are missing from the package, we'll investigate and replace them once verified.
• Defective unopened products. If a sealed product has a clear factory defect that's visible without opening it — a broken seal, deformed box, or torn shrink wrap — we'll replace it.

What We Don't Cover

Because of how the sports card hobby works, the following are not eligible for warranty or replacement through Kutogo:

• Cards inside sealed boxes. Centering issues, print defects, surface scratches, or off-condition cards from the factory are handled by the manufacturer's warranty.
• Disappointing pulls. No autograph hits, low-value pulls, or missing parallels — these aren't defects, they're part of the hobby.
• Boxes that don't match expected insertion ratios. Pull rates vary box to box, so we can't replace a box based on what was or wasn't inside.
• Opened products. Once a sealed box, pack, or case has been opened, it's no longer eligible for warranty replacement.
• Damage caused after delivery. Cards or boxes damaged once they reach you aren't covered.
• Wear and tear. Normal handling marks don't qualify as defects.
• Misuse or accidents. Products damaged by improper storage, liquid, extreme temperatures, or mishandling fall outside warranty coverage.

Manufacturer Warranties

Most of the cards we sell come with their own manufacturer warranty. For card defects and pack-related issues, you'll need to reach out to the maker directly:

• Panini America — collector services for damaged or defective cards
• Topps — customer service for card-specific claims
• Upper Deck — Quality Assurance team
• Fanatics Collectibles — manufacturer-direct support

If you're not sure where to start, email us and we'll happily point you in the right direction.

How to Request a Claim or Replacement

• Step 1 — Reach out in time. Email contact@kutogo.com within 12 months of delivery for warranty claims, or within 7 days for shipping damage, wrong-item, or missing-item claims.
• Step 2 — Include the essentials. Your order number, a clear description, photos of the issue, and photos of the shipping materials.
• Step 3 — Wait for our review. We'll get back to you within 1–2 business days.
• Step 4 — Return if needed. If we need the item back, we'll cover return shipping with a prepaid label.
• Step 5 — Receive your replacement. Once approved, we'll ship your replacement within 1–2 business days.

Important Rules

• Don't open damaged boxes. Opening a damaged sealed product voids the replacement claim.
• Save the packaging. Keep the shipping box and all packing materials until your claim is resolved.
• Photos are required. Claims without clear photos can't be processed.
• One claim per item. Each issue can be reported once.

Warranty Timeframes

Limitations

• We're not liable for any loss of resale value or future profit.
• Replacements are limited to the original purchase price.
• This 1-Year Warranty does not transfer to later owners.
• We reserve the right to deny claims that show signs of fraud or misuse.