Refund and Returns Policy

Last updated: June 2026

We want every Kutogo order to feel like a win. That said, the sports card hobby plays by its own rules — prices move daily, products are sealed, and the thrill is in what’s inside. Here’s everything you need to know about returns and refunds before you order.

Our 90-Day Return Window

We stand behind what we sell. You have a full 90 days from the delivery date to start a return or refund request — well beyond the industry norm, because we want you to shop with total confidence. The 90-day window covers:

• Items that arrived damaged, broken, or crushed
• The wrong product shipped by mistake
• Defective items where Kutogo is at fault
• Unopened, sealed products in their original condition

To start a return, email contact@kutogo.com with your order number and we’ll guide you through it.

All Sales Are Final on Opened Products

One of the biggest rules in the hobby: once a sealed product is opened, it can’t be returned. This is the standard across the industry and protects both of us from price-pull fraud. So the 90-day window does not cover:

• Hobby boxes, packs, or cases that have been opened
• Single cards and graded cards (their value moves too fast)
• Mystery boxes and repacks once opened
• Cards removed from sealed packs

If your sealed product is still sealed and unused, you’re welcome to return it within 90 days.

What About Price Changes?

The market never sleeps, and prices on cards and boxes can swing within hours. If the price rises after you buy, we honor your original price and never charge extra. If the price drops after you buy, we’re not able to refund the difference. Pre-order items follow the same rule — the price you paid is locked in, no matter where the market goes.

Order Cancellations

We pick and pack fast, so cancellations are tricky. Already shipped? We can’t pull it back. Pre-order items can’t be canceled once payment is processed. Need to cancel before shipping? Contact us as soon as possible — if we can stop the order in time, a 20% cancellation fee applies to cover restocking and payment processing. The fastest way is to email contact@kutogo.com with your order number in the subject line.

If Your Order Arrives Damaged

• Don’t throw anything away — keep the product, the box, and all packing materials exactly as they arrived.
• Take clear photos of the damage from a few angles.
• Email contact@kutogo.com within 48 hours of delivery with your order number and photos.

Once we review everything, we’ll ship a replacement (if available) or issue a full refund, and we’ll cover return shipping with a prepaid label. Important: if a sealed box looks damaged, don’t open it before contacting us — opening sealed boxes voids damage claims.

What We Can’t Refund

• Manufacturer defects inside sealed boxes — centering issues, print errors, or factory scratches go through the manufacturer (Panini, Topps, Upper Deck, etc.), which has its own claims process. We’ll gladly point you in the right direction.
• Pulls you didn’t love — the card lottery is part of the hobby, so we can’t refund based on what was inside a box.
• Boxes that fall short of the manufacturer’s average insertion ratios — pulls vary box to box.
• Opened sealed products — once a seal is broken, the product can’t come back.

Got the Wrong Item?

Mistakes happen. If we sent you something different from what you ordered, email contact@kutogo.com within 7 days of delivery with your order number and photos of what you received. We’ll send a prepaid return label and ship the correct product right away — at zero cost to you.

How to Return an Item

If your item qualifies (sealed, unopened, within 90 days):

• Email us first. Send your order number and reason for the return to contact@kutogo.com.
• Wait for approval. We’ll review and reply within 1–2 business days.
• Pack it safely. Put the item back in its original packaging with all protective materials.
• Ship it back. Drop it off at UPS, USPS, or FedEx. Return shipping is paid by the buyer for change-of-mind returns; we cover it with a prepaid label for damaged, defective, or incorrect items.

Once we receive the item and confirm it’s in original sealed condition, we’ll process your refund.

How Refunds Are Processed

• Refunds go back to your original payment method (card, PayPal, Shop Pay, etc.).
• Allow 5–10 business days for the refund to appear on your statement after approval.
• Original shipping is non-refundable, unless the issue was on our end.